Engine Warehouse

We offer several options for delivery of invoices and statements. Our most popular method is via e-mail. Dealers are e-mailed an invoice copy immediately upon processing in EWI warehouse. For those without e-mail capabilities, we will fax or mail invoices and statements.

No. We are a wholesaler that only sells through retailers

A complete list of EWI employees is available on our Contact Us page. Simply select the "Link to Company Directory" button.

Contact us at 800.580.7790 and we will be happy to assign you one

EWI customers can place orders, check inventory at both locations, review backorders, send e-mail's to EWI employees and print/view invoices as far back as 24 months.

From the Main Menu select Product/Stock Inquiry. Warehouse numbers are listed below:
1 - Houston, TX
50 - Omaha, NE
55 - Stockton, CA

A complete set of instructions is available within the secure area of our web site or by selecting this link.

Contact our Customer Service department at 800.580.7790 or e-mail us at sales@engwarehouse.com and provide your EWI account number and we will be happy to provide you with that information.

66.162.218.109

Yes. Simply highlight the address that appears in the drop down box and type in the IP Address of the distributor you would like to connect to. This will not delete your current connection – it will simply add an additional connection option. Use the drop down arrow, to select the distributor you would like to connect to

Simply log-in to our secure "Customer Log-in" area and select the Price Files button located under the Product Information heading.

Payment is due by the 15th of each month, unless otherwise noted on the invoice. Payments MUST be received by the 30th of each month, in order to avoid Service Charges. Accounts unpaid beyond the 30th are considered Past Due and an annual percentage rate of 24% (2% per month), on the unpaid balance, will be applied to the account. Accounts 60 days past due will be placed on COD. Accounts 90 days past due will be turned over to our collection agency and all dealer agreements terminated. Request for Proof of Delivery or Notification of Billing Errors, must be made within 30 days of the statement date. Otherwise we will consider our Statement Correct

All payments are due on the 15th of each month. We do not charge service charges however until after the 30th.

One statement is for product purchased the previous month. The other statement is for product purchased on terms – this statement is provided for your convenience so you know what your future payment dates and amounts are.

This will occur when product is purchased on a program that offers split terms (i.e. ½ 30, ½ 60, etc). The original invoice will be listed on your "dating" statement with a “-X” suffix. The amount owed, at each payment interval, will be the appropriate percentage of the original invoice.

The packing slip included with your shipment is both a Packing Slip and an Invoice.

EWI has a comprehensive freight program designed to minimize shipping costs for our dealers. A detailed copy is available within our Dealer Log-in area, under Forms & Policies.

If WE make an error on your shipment, you must notify our Customer Service Department within 15 days of receipt of merchandise. Please be prepared to provide us with the order number and the nature of the error. We will handle this correction without any handling charges or re-stocking fees.  If YOU should make an error when placing an order, necessitating the return of parts, please contact our Customer Service department for a Return Merchandise Authorization (RMA). Returns of this nature must be conducted within 15 days of receipt of merchandise. We will not charge any handling or re-stocking fees provided YOU, provide our customer service department with the order number which the parts were ordered on. If you fail to provide us with this information, there will be a 15% restocking fee assessed. The freight charges for the item to be returned will be the responsibility of the customer. Our Customer Service Representative will mail or fax the RMA, to your attention. Enclose the RMA with the returned parts - failure to enclose paperwork will result in a 15% service charge. Identify the RMA number on the outside of the box. Return to EWI freight prepaid.

EWI maintains a significant inventory in order to minimize backorders. We do at times experience stock out's and are forced to back order some items. If you prefer NOT to receive back orders, please notify our accounting staff so a notation can be made on your account. Backorders will be shipped with the next order you place.

Please login to the "Customer Log-in" section of our website and select the "EWI Information" button and select the "Training Information" link.

All Warranty Claims should be sent directly to the manufacturer except for, Dixon, Yazoo Kees, and Bluebird Warranty Claims for these products should be sent to EWI at P.O. Box 40490 Houston TX, 77240-0490 Attn: Warranty Dept.